I have had an extremely poor customer service experience with Mango Languages. They are dictating how we link to their site. Really?!?! I don’t really care what the name of your company is. I want the link to be titled something that will help my patrons find it.
Libraries ALWAYS localize.
I advise another company, especially in tough economic times, like these. I am half tempted to stop payment on the check.
Vendors, you don’t own us!
I have been thinking a great deal about how our vendors control us. I hear countless stories of librarians wishing databases did this or that. We wish our OPACs were more user-friendly. We wish that database A talked to database B etc…
Why does it have to be this way? When will we have taken enough? Many of these companies were started by us. Why did we give up control? Why do we let these companies make record profits while we count every penny?
We need to unite together. We need to stand up for ourselves. We lose and our patrons lose. I, for one, have had enough!