I have had an extremely poor customer service experience with Mango Languages. They are dictating how we link to their site. Really?!?! I don’t really care what the name of your company is. I want the link to be titled something that will help my patrons find it.
Libraries ALWAYS localize.
I advise another company, especially in tough economic times, like these. I am half tempted to stop payment on the check.
Vendors, you don’t own us!
The Information Activist Librarian 
Hi Anthony –
I wanted to let you know how sorry we are for this situation. I am here to help you. I have also tweeted you in hopes of connecting with you as soon as possible.
Customer Service is very important to us and we want your experience to be the best. I have alerted several staff members to your concerns and we are here to help.
We would love to connect with you tomorrow morning to discuss further. Thank you for sharing your experience, you are helping us become a better company.
Please email me with the best way to reach you.
Kindest Regards,
Beverly Cornell
Beverly,
Thank you for your comment and tweets. You may reach me via email at amolaro@northaurora.lib.il.us.
Cheers,
Anthony Molaro