I am reading and learning a lot about collaborative information behavior. Our systems and our research assume the information seeking and retrieval are solitary endeavors. But I don’t think this is what people want!!!
We need better social information seeking systems. Gone should be the days of someone looking for information in front of a company screen alone. The “best” system that we have developed was co-browsing during a virtual reference transaction. We should allow our patrons to co-browse with each other!
This is what CIR looks like: