Keynote Address: Pushing It Forward: Social Justice, Civic Librarianship and Information Activism.
While libraries and library staff contribute to the profession and the world, we sometimes forget about our own community. Anthony Molaro will share his story and ideas on how libraries and librarians can create a more just world. If knowledge is power, but inaccessible, what good is it? It is time for us to reunite information and people.
Anthony Molaro, Messenger Public Library of North Aurora
Arizona Library Association Annual Conference. Scottsdale, AZ.
Tuesday, November 16, 2010 8:30 – 10:00 AM
Analysis of Chat Reference: To Chat or Not to Chat, That Is the Question
Patricia Bravender and Colleen Lyon, Grand Valley State University Libraries; Anthony Molaro, Messenger
Public Library of North Aurora
In the midst of an economic crisis, libraries must continue to provide essential reference services with fewer staff
and resources. Is online chat one of these essential reference services, and, if so, are the reference skills of a
professional librarian necesary to answer the majority of online chat questions? Should libraries provide chat
reference no matter the cost? This program will present an analysis of one library’s online chat reference service for
one year, which showed some surprising results.
Michigan Library Association Annual conference. Traverse City, MI.
Friday, November 12, 2010 9:45 – 10:45 AM